We focus on People, Product & Service !
Shoestore.co.uk is one of the fastest growing online footwear retailers in the UK, selling a fantastic range of footwear products for men, women and kids, Our goal is to provide our customers with a safe, secure online shopping experience, backed up with great Customer Service. When you shop at Shoestore.co.uk, you can rest assured that you'll have a fast, friendly and enjoyable shopping experience every time.
What we believe
We believe that in order to be successful we need to offer our customers an amazing shopping experience, this includes an easy to navigate web site, perfectly clear pictures, accurate product descriptions, Free UK Shipping, Free UK Returns, Free UK Exchanges, and Great Customer Service. As we are human, sometimes we make mistakes and things go wrong, however we endeavour to correct any mishaps and mistakes very quickly.
You're safe with us
We take great pride in privacy and security, Shopping at Shoestore.co.uk is safe and secure as our secure server encrypts and scrambles your personal information before sending it over the internet, we do not store your credit card details and we promise to keep all your personal information such as name, address, and any other details you enter onto our site safe and secure at all times.
Fast & Free UK Deliveries
Our warehouse team work very hard to ensure your ordered items are picked, packed and dispatched very quickly, We aim to ship your ordered items on the same day excluding weekends and Bank Holiday, Once your order has been dispatched you can expect to receive your item by one of our friendly carriers, all our items are shipped in sturdy branded packaging bags and with their original branded shoe boxes, so you can be rest assured that your shoes will arrive on time and in great shape.
Great Customer Service !
We take pride in providing great customer service every step of the way. If you need help in selecting the right pair of shoes or you have a query relating to your order such as a return or an exchange, then we can help. You can contact us by telephone on 0844 567 2738 or email - and speak to a one of our Customer Service agents between 9am and 5pm Monday to Friday, We aim to respond to all emails on the same day !
At Shoestore.co.uk we offer a Free UK returns service, so if you change your mind about your purchase simply send the item back to us free of charge using the Pre Paid Postage label provided, If the item is faulty, we'll refund/exchange the item for you free of charge, It's that easy!