Returns and Exchanges

Shoestore.co.uk is committed to you being fully satisfied with your purchases. If for any reason you would like to return any unused products, please follow thes guidelines which are located on the reverse of the invoice you received with your item(s) 

Items must be returned within 28 days from date of purchase, We will need your name, order number and details of the item you wish to return, plus the particulars of any exchange required. If you do not have these details available then pass on as much information as possible, Items must be returned unused with all their tags and in the same packaging they arrived in.

Clearly mark the returns item with the returns address on the outside of all boxes / packaging you wish to send back.

Shoestore.co.uk
Returns Dept
Unit C Manaway Industrial Estate
15 Holder Road
Aldershot
Hampshire
GU12 4RH

Within the package include any exchange information that you require. We provide a Free Returns Service to Customers in the UK, Customers retrning items from outside the UK are responsible for their own return postage costs. Items must be returned via recorded or Special delivery. Shoestore.co.uk cannot accept responsibility for items that are not returned by Recorded Delivery, Upon inspection of returned product, Shoestore.co.uk will issue a full refund to the card used for the purchase less the original delivery charge, Sorry, but there are no returns or exchanges on bargain or sale items unless specifically authorised by Shoestore.co.uk. Please email us if you have a query.

Any used items will be denied a refund and returned to the customer at his/her expense,

Warranty items are subject to inspection and only eligible for repair, replacement or disposal.

Warranty items

All products purchased from Shoestore.co.uk carry the full manufacturer warranty unless sold as a “no warranty” item. Special circumstance: in the event the manufacturer is no longer in business, Shoestore.co.uk will review your warranty claim and at our discretion help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Please email help@shoestore.co.uk regarding any warranty questions.